Establish or refine uniform processes and procedures to ensure that each customer gets the same experience from the onset of contact.

Ensure all service departments and employees accountable for carrying out the required processes and tasks to work in co-ordination.

Ensure delivery processes are efficient and cost effective. The objective is to reduce costs and streamline the process without adversely impacting the client experience, efficient delivery of hardware and software services.

Constantly assess customer feedback and make necessary improvements.